"Do not follow where the path may lead. Go instead where there is no path and leave a trail."

-Ralph Waldo Emerson

Leadership Word Cloud

This word cloud was derived from recommendations made by my former team. The complete recommendations can be found on my LinkedIn page at https://www.linkedin.com/in/bearolemodel/.

2016 Kiosk Video

Maine Technology Users Group

Technology and Innovation

I created a video kiosk to improve service in the branches. While it didn't quite take off like the iPhone, it was embraced by members and allowed me to present to others at the Maine Technology Users Group. The most recent advance was moving the contact center to the cloud allowing for increased efficiency, service, and employee engagement.

Why me?

Leadership

"Become the kind of leader that people would follow voluntarily, even if you had no title or position."

- Brian Tracy

Yes, the feedback from my former team was overwhelmingly positive, but it came as a result of building strong work relationships through constant communication, empowerment, and leading by example. A member of my team assumed my role when leaving Lighthouse, as well as other members of my former teams assuming leadership roles, both inside and outside of the organization.

Professional Growth

"Work harder on yourself than on your job"

- Jim Rohn

Continuous learning and growth help me stay curious and open to new ideas, foster innovation, and inspire others to do the same. In addition to the leadership programs I have been fortunate to learn from, I also graduated from an extensive 9-month advanced managed program through Cornell University. I am also currently enrolled in an Agile Expert (AgileXP) program with an expected certification in August 2025.

Results

"There are no secrets to success. It is the result of preparation, hard work, and learning from failure"

- Colin Powell

Through effective leadership, professional development, and a strong commitment, my teams have achieved great success. This includes meeting key performance indicators (deposit growth, loan growth, customer satisfaction, decreased attrition), and innovation (moving the call center to the cloud, creating the branch kiosk, reorganization to allow for additional career growth) to name a few.